Return Processing in Distribution
Upon receipt of a returned product, the first step in processing the return typically includes a visual inspection and RMA verification to ensure the product is authorized for return. After this inspection, the product is sorted into one of three primary areas including:
- Return to inventory for resale
- Return to the manufacturer or supplying vendor
- Scrap
Because of the mix of returned product, there are several types of technology used to speed the returns process in the distribution industry. These include:
- The utilization of putting (returning) the item to its appropriate location in horizontal carousels.
- The utilization of a small item sortation system including several divert lanes for specific product types.
- A put-to-light system to return items to the appropriate shelving or carton flow rack.
- A put-to-voice system to return items to the appropriate shelving or carton flow rack
- A manual sorting process to return items to totes or boxes.
