5 Basics of Good Customer Service

Written By: Nancy Hauer

Any organization providing products and services should have a solid, if not excellent, customer service and support system in place. Although providing top-notch customer service involves a variety of tactics and procedures, by turning these five actions into habits, you will be well on your way to keeping customers engaged and satisfied with their decision to invest in your company’s offerings.

I have been with Bastian Software Solutions since 1985 and lead a team of Information Analysts (IA’s). As the lead IA, I focus on understanding customer requirements and educate customers on the capabilities of Exacta, our supply chain software. With a strong background in both the software and warehousing industries, I help ensure Bastian Software develops high quality supply chain solutions.

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