Case Study: CVS
System Summary
CVS is a leading drug store chain and retailer of consumer and Rx products manufactured by nationally known suppliers as well as private labellers.
CVS’s Midwest facility is responsible for the distribution of Web-based business.
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Business Challenge
- CVS.com was experiencing 50% growth in online sales volume and needed a more efficient E-Commerce material handling system.
- The company wanted to reduce the cost per order filled.
- Operator ergonomics and real time information needed to be improved.
Key Technology
- A high speed small item sorter was added with capability to handle product as small as an eye liner pencil to as big as Enfamil or Pampers.
- An Auto Manifest shipping system was implemented.
- Exacta “Order Management System” was fully integrated into the existing Warehouse Management System (WMS).
Results
- Growth in E-Commerce sales volume was met along with seasonal volumes.
- BMH’s solution improved ergonomics for CVS.com operators.
- he integrated e-business information and material handling solution provides rapid customer response while minimizing cost per order handled.
- Exacta Order Management System orchestrates the control interface, process flows, and operational activities to ensure quick, accurate order fulfillment.
- The new system provides real time web based visibility into WMS inventory levels and order status with shipping costs and delivery times.
- Modular design allows incorporation of future technology and additional phased growth.
