Robotics Customer Service, Support & Training

Bastian Robotics employs factory and system trained technicians to provide the best possible single source of product support available. We recognize the sense of urgency required by our customers when they need help. Our customer service staff specializes exclusively in assisting with these tasks. From product support, project management plans, enhanced programming, production capacity changes, load requirement changes to simple system audits. All products and systems benefit from the same extensive warranty coverage and is handled through the Bastian Robotics Factory Service Center. Our staff is dedicated to customer service and support before, during and after the installation of your system.

Bastian Robotics proudly offers 24/7 customer support through our Factory Service Center. Multi-lingual support is available.

Preventative Maintenance
Bastian Robotics Services Review
Installation & Startup Services
Training Services

Preventative Maintenance & Service Contracts

Our factory trained technicians can inspect each component of your system and solve the minor maintenance issues before they become expensive, unplanned outages. A solid planned preventative maintenance program is available and begins with an itemized checklist and follows up with a list of suggestions and a recommended parts replacement program. During our system review, we can provide

Bastian Robotics offers monthly, quarterly, biannual, and annual service contracts. Please contact a BMH Robotics representative today to discuss your preventative maintenance options

Bastian Robotics Services Review

customer service

Interview operators for any known issues
Inspect hardware for mechanical, electrical, and control functionality
Inspect all safety guarding
Inspect electrical connections and troubleshoot or repair as needed
Verify controls and software operability and provide a backup of all PLC and screen files
Provide a written service report, itemized component checklist and recommendations