Training
Installation and System Training
Bastian has found that systems of this nature are most successful when the end-user dedicates the appropriate personnel to be trained during the development, installation, and start-up phases of the project. Bastian will educate the suitable personnel on all aspects of the system until they feel completely comfortable with how the system works and its components.
Bastian offers many types of training. We approach the process with the “train the trainer” concept which consists of formal classroom training as well as on the job training. All training is competency-based with examination administered at the end of each phase of the program. Upon successful completion of the final examination, your student personnel will be certified and become our registered support contact.
Bastian’s agenda consists of training at our facility and training
at the installation site. Facility training consists of introductory
education on the purpose, structure, and basic functions of the material
handling system as well as the associated equipment. The support
contacts are informed about the functioning of the material handling
system to its entirety including its system architecture, communication
protocol, and import/export functions. Below are some of the other
topics that will be covered:
- Hands-on training of system operations.
- Hands-on training of system management.
- Hands-on training for the various functions of material handling will be conducted at an installation or at Bastian depending on availability.
- Start-up, shut down, and all basic operational steps to using the system are explained and demonstrated.
- In addition to operation, all basic error messages are described, and other failure conditions and how to recover them are discussed.
Training at the installation site consists of educating the user of the
all various functions of the material handling that will be conducted
at the project site in the future. First and foremost, the support contacts
are required to assist the Customer Support Technician during various
stages of the installation of the material handling system controls, hardware, and
software to ensure inclusive knowledge of the system. The support contacts
will then have hands-on training with test orders and during acceptance
testing. Specialized instructions oriented to identifying and
eliminating errors in the material handling system will be provided
during the debugging phase. Throughout the process, each support contact
will be required to sign-off on each element of the acceptance training
program.
Training at the project site also consists of full maintenance knowledge of the controls hardware and the controls software during installation and system demonstration phases. Circuit diagrams, wiring conventions, functions, adjustments, and so forth, are explained. This provides special knowledge on the electrical system, including tracking and correction of failures, and maintenance. Use of maintenance mode, statistics, and operational status messages for failure analysis and correction is also described as well as diagnostics integral to the material handling system software.
Multimedia training enables the end-user to reap the benefits of the most recent computer and software developments, while adding the traditional medium of communications. Training for each of the courses is done with the help of text, still pictures, voice and video in order to offer a diversity of communication media for different teaching methods. The user’s tour within the training module is guided by the software and catered toward the user’s particular interest.
Qualifications for Training
- It is assumed that personnel attending this training have had introductory coursework to the personal computer and have experience as distribution supervisors or managers.
- A supervisor or manager is more likely to remain on-site once system acceptance is obtained.
- This approach to commissioning a system encourages employee involvement throughout the development and installation phases and ensures continuity in training.
