Customers may report critical issues by calling 1-800-905-4147.
Please report non-critical issues by emailing customer support at firstname.lastname@example.org. Or log in to our support portal to report non-critical issues online.
Asia / Pacific:
Phone: + 91 80 - 6616 7800/01
** Answers to all technical inquiries in English
Software Support Features
- Support for all technical inquiries.
- Prioritization handling of emergency situations.
- Priority case handling—All calls received from active support registrants are handled prior to those call received from non support customers.
- Continuity of operations - Immediate access to a knowledgeable after sales support staff to quickly resolve software related issues and maintain system up time.
- Software escrowing—Your source code is sent to an off site facility for safe keeping in the event of a major catastrophe.
- Bastian expertise on 3rd party components—Access to additional Bastian resources in controls, networking, server configuration, database administration, etc. to supplement your own resource.
- Free software upgrades—Free product updates to new releases of the Bastian software.
- Discounted rates for software enhancements and add-ons.
- Support for products that are no longer available.
- Fast and competent network of specialists.
- Personal support for all technical inquiries.