Bastian Software Support

Exacta Software Support

Bastian Solutions provides customers with essential support functions, including around-the-clock access to technical specialists and an online support portal for reporting, tracking and resolving issues.

To Report Issues Contact:

North America

Critical Issues Customers may report critical issues by calling 1-800-905-4147.


Non-critical Issues

Please report non-critical issues by emailing customer support at support@bastiansolutions.com. Or log in to our support portal to report non-critical issues online.


Asia / Pacific:

Phone: + 91 80 - 6616 7800/01
Email: asapindiasupport@bastiansolutions.com
** Answers to all technical inquiries in English

Testimonial

"An experience like this reinforces the value your company and employees bring to Navarre."

—Brian Bakken,
Navarre Corporation

Features & Benefits:

  • Support for all technical inquiries.
  • Prioritization handling of emergency situations.
  • Priority case handling—All calls received from active support registrants are handled prior to those call received from non support customers.
  • Continuity of operations - Immediate access to a knowledgeable after sales support staff to quickly resolve software related issues and maintain system up time.
  • Software escrowing—Your source code is sent to an off site facility for safe keeping in the event of a major catastrophe.
  • Bastian expertise on 3rd party components—Access to additional Bastian resources in controls, networking, server configuration, database administration, etc. to supplement your own resource.
  • Free software upgrades—Free product updates to new releases of the Bastian software.
  • Discounted rates for software enhancements and add-ons.
  • Support for products that are no longer available.
  • Fast and competent network of specialists.
  • Personal support for all technical inquiries.