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Software for the Supply Chain
Office: 502.266.9999 Support: We Can Help
- Automation
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Consulting & Design
- Distribution and Warehousing
- Material Handling Simulations
- Warehouse Slotting Services
- Facilities Layout & Warehouse Design
- Conveyor System Design
- Ergonomic Studies
- Exacta Warehouse Control System (WCS)
- Exacta Warehouse Management System (WMS)
- Custom Material Handling Equipment Design
- Research & Development Services
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Ask one of our professionals First Name Last Name Email Company Question - Robotics
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- Case Studies
Featured Case Study: Westcoast Warehousing
Westcoast Warehousing is a third-party logistics provider offering warehousing, trucking, and storage solutions for retail companies throughout California and the west coast. As business increased, the company needed a picking solution that would improve the pick time for each SKU, while reducing error rates, operator training time, and overall labor costs.
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or CommentCorporate Headquarters
- 9820 Association Court
Indianapolis, IN 46280
Phone: 317-575-9992
Fax: 317-575-8596
Asia-Pacific
Australia
Canada
Middle East
South America
- 9820 Association Court
Software Support
Bastian Solutions provides customers with essential support functions, including around-the-clock access to technical specialists and an online support portal for reporting, tracking and resolving issues.
Software for the Supply Chain.
Report Issues
North America
Critical Issues
Gold plan customers may report critical issues by calling 1-800-905-4147.
Non-critical Issues
Please report non-critical issues by emailing customer support at
Or log in to our support portal to report non-critical issues online.
Asia / Pacific:
Phone: + 91 80 - 6616 7800/01
Email:
** Answers to all technical inquiries in English
Support Plans
Bastian Solutions maintains a full time staff of product programmers, product installation technicians, and product Help Desk technicians to sustain your operation. The Bastian Customer Support Program (CSP) offers two support options:
- Gold support plan offers coverage from 8am to 5pm Monday through Friday.
- Platinum support plan offers coverage 24 hours a day 365 days a year.
With either of these plans, a special phone number is provided that routes your call to our on call support technician. To guarantee that you will receive a timely response, Bastian has escalation procedures in place in the unlikely event that our main on call support technician is unavailable.
Features and Benefits
- Support for all technical inquiries.
- Prioritization handling of emergency situations.
- Priority case handling—All calls received from active support registrants are handled prior to those call received from non support customers.
- Continuity of operations - Immediate access to a knowledgeable after sales support staff to quickly resolve software related issues and maintain system up time.
- Software escrowing—Your source code is sent to an off site facility for safe keeping in the event of a major catastrophe.
- Bastian expertise on 3rd party components—Access to additional Bastian resources in controls, networking, server configuration, database administration, etc. to supplement your own resource.
- Free software upgrades—Free product updates to new releases of the Bastian software.
- Discounted rates for software enhancements and add-ons.
- Support for products that are no longer available.
- Fast and competent network of specialists.
- Personal support for all technical inquiries.
Testimonial
"An experience like this reinforces the value your company and employees bring to Navarre."
— Brian Bakken,
Navarre Corporation
Navarre Corporation
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