Richelieu Case Study | Consumer Goods

 

Increase customer satisfaction by reducing order cycle time & increasing accuracy

Richelieu is an international importer, distributor and manufacturer of specialty hardware that ships from coast to coast in both Canada and the U.S. Serving more than 80,000 customers, storing and managing over 110,000 SKUs while maintaining their commitment to fast, effective customer service was becoming increasingly difficult.

The previously manual storage and fulfillment processes often took hours to complete due to Richelieu’s products of varying sizes, shapes and weights. This inefficient system required operators to walk between mezzanines and racking in order to select and pick fulfillment items.

Increasing automation at the company’s Montreal facility became increasingly necessary to meet growing demand. Bastian Solutions analyzed Richelieu's operations to select the best combination of automated storage, retrieval and order fulfillment technology. With focus not only on speed, together we maximized storage space, throughput and reliability. 

 

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Key Technologies

 
AutoStore Work Station

Results

  • Reduced order cycle time from hours to minutes (10-12 minutes for shipped orders, 3-5 minutes for in-store)
  • Increased efficiency by reducing travel time
  • Improved order accuracy by minimizing picking errors
  • Increased storage density, allowing them to consolidate external storage and avoid facility expansion
  • Eliminated need for annual inventory count
  • Easier training for new hires
 
Automatic print and apply labeler

Resources

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