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Richelieu uniformise l’exécution des commandes pour améliorer l’expérience client

September 16, 2021
Richelieu souhaite améliorer la satisfaction des 90 000 clients et plus qu’ils servent au Canada et aux États-Unis en exécutant les commandes de façon plus rapide et fiable. À titre d’importateur, de distributeur et de fabricant de matériel spécialisé de calibre mondial, Richelieu gère plus de 130 000 UGS. En plus d’une approche qui vise à uniformiser et à accélérer l’exécution des commandes, Richelieu a été en mesure de consolider le stockage externe en tirant profit de ses installations à Montréal. Elle s’est tournée vers Bastian Solutions pour obtenir des conseils et pour mettre en place la bonne combinaison de technologie d’automatisation pour augmenter la durée de vie de l’installation de Richelieu et mettre en place un système qui l’aide à maintenir de façon constante un service à la clientèle de grande qualité.

Richelieu Streamlines Order Fulfillment for Improved Customer Experience

August 05, 2021
Serving more than 80,000 customers in both Canada and the United States, Richelieu aimed to increase customer satisfaction with faster, reliable order fulfillment. As an international importer, distributor and manufacturer of specialty hardware, Richelieu manages over 110,000 SKUs. In addition to a faster and more streamlined order fulfillment approach, Richelieu was able to consolidate external storage by leveraging their Montreal facility. They looked to Bastian Solutions to advise and implement the right combination of automation technology to add to Richelieu’s facility longevity and implement a system that helps them reliably maintain strong customer service.

Material Handling Trends and Technologies Improving the Supply Chain

September 08, 2011
Today's economic climate has put enormous pressure on companies to obtain quicker returns on their investments, so as manufacturers research and develop new material handling equipment , this issue is becoming increasingly important. Customers want solutions that offer not only a strong return on investment but do so faster than ever before. The material handling industry is responding with new equipment, technology, and systems that enable complete supply chain visibility , thus allowing customers to see how their investments are impacting their overall operation. The following are just a few of the trends and technologies helping to make this possible. Read More >>
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