The Material Handling Blog

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Peak Season: When Customer Focus Matters Most for Supply Chain

November 22, 2021
It’s no surprise that peak season is no longer just Black Friday. The ecommerce and retail markets have changed to show increased demand throughout the year. That increase means added focus on supply chain quality and efficiencies. Material handling automation and software solutions can help offer answers across industries to tasks like picking and packing, manufacturing, on-site storage, product movement, and so much more. As markets change and adjust, even during this traditional holiday peak season companies are striving to win over current and potential customers. Customer trust is key and maintaining that makes a big difference on customer success. This starts with building an internal culture that is customer focused, building lasting partnerships through teamwork, collaboration and trust.

5 Basics of Good Customer Service

February 21, 2013
Any organization providing products and services should have a solid, if not excellent, customer service and support system in place. Although providing top-notch customer service involves a variety of tactics and procedures, by turning these five actions into habits, you will be well on your way to keeping customers engaged and satisfied...
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