The Material Handling Blog

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Taking Ownership of Your New Automation System

December 07, 2016
A customer who is ready and willing to take ownership of their new automation system is more likely to be successful Continue Reading: Taking Ownership of Your New Automation System

Don't Let the Customer Go Down with the Ship

February 23, 2012
Last fall, I purchased some jeans through HSN (Home Shopping Network). About three months later, I thought...umm...I was billed but never received them. The gal at HSN told me they had shipped to Peoria, Arizona. My reaction was "WHAT! I LIVE IN MICHIGAN!" Apparently, HSN's shipments are based on phone numbers, and my phone number was in their database under another established customer in Arizona. I said, "How can that be? I've had this same phone number for over twenty-five years." Well, that is another mystery in itself. At that point I didn’t care. I just wanted my money back. Continue Reading >>
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