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The Material Handling Blog

 
Results: 10 Blog Posts found.

Lessons From the Amazon Effect

Written By: John Knudsen
December 19, 2018

How the retail and material handling industries have evolved to service increasing e-commerce demand.

Read: Lessons From the Amazon Effect

Be the Box:  Using Visualization to Create a Better Material Handling System Design

Written By: Ron Smith
August 19, 2016
Material handling systemWhen creating your material handling system design, visualizing your product's path and any potential bottlenecks ensures an efficient design that will be successful now and in the future. Read: Visualization for Better Material Handling System Design

Giving Thanks for Great Customers

Written By: Greg Martin
December 19, 2014
Thank youIt’s always good, especially around the holiday season, to give thanks for all our good fortunes and blessings. In a professional setting, I especially like to give thanks to those who have made my job more fulfilling, challenging, and successful. At the forefront of those whom I am always most grateful for are my customers. Read: Giving Thanks for Great Customers

Better Customer Service Means Being a Partner, Not a Source

Written By: Greg Ward
November 14, 2013
handshakeBastian has positioned itself in the past 60 years in a very unique way by aligning itself with good quality manufacturers: ones that work well with us and with whom we can have a good partnership. In this same manner, we do our best to provide good customer service by being a partner with each of our customers and not just a source for material handling equipment... Read: Being a partner and not a source

Automation Products and the Traits of a Rock Star Distributor

Written By: Ben Viorel
May 10, 2013
Rock Star DistributorsAs an independent systems integrator, Bastian Robotics is able to source virtually any technology. Some technologies are strategically sourced, and some we manufacture. For the ones not manufactured on our own shop floor, we rely on an array of excellent distributors... Read More >>

2 Ears, 1 Mouth

Written By: Greg Conner
April 11, 2013
Importance of ListeningMy father has a theory that the lord provided each of us with two ears and one mouth to remind us we should use them in proportion. It’s a simple and straightforward suggestion, but one that many of us struggle to apply. In my experience, many fail at project management and sales because we do too much talking and not enough listening. Continue Reading >>

5 Basics of Good Customer Service

Written By: Nancy Hauer
February 21, 2013
5 Basics of Customer ServiceAny organization providing products and services should have a solid, if not excellent, customer service and support system in place. Although providing top-notch customer service involves a variety of tactics and procedures, by turning these five actions into habits, you will be well on your way to keeping customers engaged and satisfied... Continue Reading >>

5 DOs and DON'Ts of Communication

Written By: Reed Langton
February 15, 2013
Bad CommunicationEvery successful project requires a great deal of communication. It is the cornerstone of every interaction in today’s business world. To help you keep your communication skills in tip-top shape, I've outlined a quick list of “Dos and Don’ts”. Follow these pointers, and you’re sure to get your message heard loud and clear. Continue Reading >>

Don't Let the Customer Go Down with the Ship

Written By: Karen Patterson
February 23, 2012
Customer Service Crucial No Matter WhatLast fall, I purchased some jeans through HSN (Home Shopping Network). About three months later, I thought...umm...I was billed but never received them. The gal at HSN told me they had shipped to Peoria, Arizona. My reaction was "WHAT! I LIVE IN MICHIGAN!" Apparently, HSN's shipments are based on phone numbers, and my phone number was in their database under another established customer in Arizona. I said, "How can that be? I've had this same phone number for over twenty-five years." Well, that is another mystery in itself. At that point I didn’t care. I just wanted my money back. Continue Reading >>

Lean Six Sigma Part I: What is Lean Six Sigma?

Written By: Bastian Solutions
December 09, 2010
Lean Six Sigma diagramOver the course of my career, I have had several employees, colleagues and corporate leaders ask me about Lean Six Sigma. Most simply ask, "What is it?" Literature on Lean Six Sigma includes thousands of books, while online materials have become even more prevalent. Explaining what encompasses Lean Six Sigma can be difficult, but in simplest terms, Lean Six Sigma serves as both a framework and vehicle for quality, innovation and customer satisfaction.
Results: 10 Blog Posts found.
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