The Material Handling Blog

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Lessons From the Amazon Effect

December 19, 2018
How the retail and material handling industries have evolved to service increasing e-commerce demand. Read: Lessons From the Amazon Effect

Be the Box:  Using Visualization to Create a Better Material Handling System Design

August 19, 2016
When creating your material handling system design, visualizing your product's path and any potential bottlenecks ensures an efficient design that will be successful now and in the future. Read: Visualization for Better Material Handling System Design
Posted in System Automation

Giving Thanks for Great Customers

December 19, 2014
It’s always good, especially around the holiday season, to give thanks for all our good fortunes and blessings. In a professional setting, I especially like to give thanks to those who have made my job more fulfilling, challenging, and successful. At the forefront of those whom I am always most grateful for are my customers. Read: Giving Thanks for Great Customers

Better Customer Service Means Being a Partner, Not a Source

November 14, 2013
Bastian has positioned itself in the past 60 years in a very unique way by aligning itself with good quality manufacturers: ones that work well with us and with whom we can have a good partnership. In this same manner, we do our best to provide good customer service by being a partner with each of our customers and not just a source for material handling equipment... Read: Being a partner and not a source

Automation Products and the Traits of a Rock Star Distributor

May 10, 2013
As an independent systems integrator, Bastian Robotics is able to source virtually any technology. Some technologies are strategically sourced, and some we manufacture. For the ones not manufactured on our own shop floor, we rely on an array of excellent distributors... Read More >>

2 Ears, 1 Mouth

April 11, 2013
My father has a theory that the lord provided each of us with two ears and one mouth to remind us we should use them in proportion. It’s a simple and straightforward suggestion, but one that many of us struggle to apply. In my experience, many fail at project management and sales because we do too much talking and not enough listening. Continue Reading >>

5 Basics of Good Customer Service

February 21, 2013
Any organization providing products and services should have a solid, if not excellent, customer service and support system in place. Although providing top-notch customer service involves a variety of tactics and procedures, by turning these five actions into habits, you will be well on your way to keeping customers engaged and satisfied...

Don't Let the Customer Go Down with the Ship

February 23, 2012
Last fall, I purchased some jeans through HSN (Home Shopping Network). About three months later, I thought...umm...I was billed but never received them. The gal at HSN told me they had shipped to Peoria, Arizona. My reaction was "WHAT! I LIVE IN MICHIGAN!" Apparently, HSN's shipments are based on phone numbers, and my phone number was in their database under another established customer in Arizona. I said, "How can that be? I've had this same phone number for over twenty-five years." Well, that is another mystery in itself. At that point I didn’t care. I just wanted my money back. Continue Reading >>
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