Who Needs Support?
Simply put, any warehouse software system with automation should require a support plan with immediate access to technicians to troubleshoot critical issues. Downtime for fulfillment operations quickly adds up to lost revenue and the ability to restore operations is critical, especially for systems that rely on heavy automation.
Without dedicated support, operations will be at the mercy of their software partners existing backlog. Priority is given to the customers with current support contracts. This can lead to long response times, and an inability for partners to commit to resolution dates for those without contracts in place. If critical issues do pop up that can be expedited, they typically come at a very high hourly rate for the effort. Don’t get caught in a tough situation. Here are six details worth knowing about warehouse software support plans.