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Richelieu uniformise l’exécution des commandes pour améliorer l’expérience client

September 16, 2021
Richelieu souhaite améliorer la satisfaction des 90 000 clients et plus qu’ils servent au Canada et aux États-Unis en exécutant les commandes de façon plus rapide et fiable. À titre d’importateur, de distributeur et de fabricant de matériel spécialisé de calibre mondial, Richelieu gère plus de 130 000 UGS. En plus d’une approche qui vise à uniformiser et à accélérer l’exécution des commandes, Richelieu a été en mesure de consolider le stockage externe en tirant profit de ses installations à Montréal. Elle s’est tournée vers Bastian Solutions pour obtenir des conseils et pour mettre en place la bonne combinaison de technologie d’automatisation pour augmenter la durée de vie de l’installation de Richelieu et mettre en place un système qui l’aide à maintenir de façon constante un service à la clientèle de grande qualité.

Richelieu Streamlines Order Fulfillment for Improved Customer Experience

August 05, 2021
Serving more than 80,000 customers in both Canada and the United States, Richelieu aimed to increase customer satisfaction with faster, reliable order fulfillment. As an international importer, distributor and manufacturer of specialty hardware, Richelieu manages over 110,000 SKUs. In addition to a faster and more streamlined order fulfillment approach, Richelieu was able to consolidate external storage by leveraging their Montreal facility. They looked to Bastian Solutions to advise and implement the right combination of automation technology to add to Richelieu’s facility longevity and implement a system that helps them reliably maintain strong customer service.

Making the Most of Automation for Food and Beverage Manufacturing

May 05, 2021
No two automation projects are the same. What makes a project unique? The size of the project, complexity of the operation, deployed technologies, or new installation at greenfield facility versus a modernization or expansion of an existing, brownfield site. Adding automation technology for food and beverage manufacturers, however, adds a different challenge and a different set of variables that are important to consider as you plan, implement, and leverage the new tools. At Bastian Solutions, one of our core values is to “keep growing,” and we do this by implementing Kaizen principles. One detail that is constant in all of these projects is learning how to do it better and keeping that in mind for new projects. Adding advanced technologies to a distribution or manufacturing operation can certainly create efficiencies. With food and beverage, I’ve found that there are four key focus areas that can help manufacturers truly make the most of automating their processes.

MAYDAY MAYDAY! The Art of a Well-Balanced HMI Alarm System

June 27, 2013
After purchasing a material handling system, the most beneficial tool in your arsenal for monitoring that system is the human machine interface (HMI). But within that HMI, the alarm system window is the most important component. With effective alarms, you'll be able to more quickly solve you material handling system disruptions. Read More >>

4 Keys to Great Human-Machine Interfaces

August 12, 2011
A Human-Machine Interface (HMI) is a user interface through which humans and machines interact; the interface provides an operator with a graphic representation of the machine or operating system and then allows the operator to monitor and control that piece of equipment or system. There are numerous design principles and guidelines involved with designing an HMI, so I've narrowed the list to what I think are the most important aspects to great industrial user interfaces... Read More >>
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