Coronavirus (COVID-19) has penetrated every industry and forced changes throughout. Business processes have required accelerated reviews for the safety of the workforce and to adjust to changes in consumer demand. Supply chain and logistics has been in the spotlight with concerns about how shipments will get from one location to another, replenishment changes due to ecommerce trend acceleration, and demands for same day deliveries. This leads to process and management decisions.
2020 was a year of uncomfortable but necessary process change. Paralleled with new year’s resolutions and facing the “new normal” discussions, business around the world are working to have a more planned outlook with a better understanding of how to react and adjust.
What aspects of your business processes should you protect and what do you change?