As an officer in the U.S. Air Force, I was responsible for the phase inspection of our bomber aircraft. The team took the aircraft down for inspection, repairs, and preventative maintenance of safety-of-flight and mission-critical items. Our maintenance group commander, a colonel, constantly challenged our quality assurance (QA) pass rates on phase inspections. The goal was 96 percent, and on average, the unit hit that mark.
"Not good enough," the colonel kept saying month after month.
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