Training at the installation site consists of educating the system experts on the various pieces of automation that will be operational at the project site in the future. First and foremost, the system experts are required to assist the Customer Support Technician during various stages of the installation of the material handling system controls, hardware, and software to ensure inclusive knowledge of the system. The system experts will then have hands-on training with test orders and during acceptance testing. Specialized instructions oriented to identifying and eliminating errors in the material handling system will be provided during the debugging phase. Throughout the process, each system expert will be required to sign-off on each element of the acceptance training program.
Training at the project site also consists of full maintenance knowledge of the controls hardware and the controls software during installation and system demonstration phases. Circuit diagrams, wiring conventions, functions, adjustments, and so forth, are explained. This provides special knowledge on the electrical system, including tracking and correction of failures, and maintenance. Use of maintenance mode, statistics, and operational status messages for failure analysis and correction is also described as well as diagnostics integral to the material handling system software.
Multimedia training enables the end-user to reap the benefits of the most recent computer and software developments, while adding the traditional medium of communications. Training for each of the courses is done with the help of text, still pictures, voice and video in order to offer a diversity of communication media for different teaching methods. The user’s tour within the training module is guided by the software and catered toward the user’s particular interest.