A Real Life Example...
A real-life example involved a customer who was performing an upgrade to their ERP system. The interface between the ERP and the Exacta WMS was expected to be unaffected requiring no changes to receive order information from the ERP. The upgrade was performed over a weekend, and everything appeared to go well. Shortly after the upgrade, Bastian Customer Support staff began receiving emails regarding bad order data in the system. This bad order data was a result of the ERP upgrade, which—unbeknownst to the customer and ERP—had a data formatting issues. Bastian Customer Support was able to inform the customer of this problem before the customer was even aware that there was a problem. In addition, the Support staff recommended and implemented a manual solution while the ERP was being corrected.
This real life example shows several ways Exacta's Event Director can help customers be proactive in system maintenance:
- A critical error outside of the Exacta system was identified by Event Director
- Key people (including Support Staff) received emails notifying them of the problem
- The problem was noticed immediately, preventing excessive downtime or missed orders
- A manual solution was implemented to keep the system running while the ERP data was corrected