Hytrol Conveyor Company, Inc. warrants that goods sold by Hytrol and shipped on or after January 1, 2003 will be free from defects in material and workmanship for a period of one year from date of shipment, or 4,200 hours of operation, whichever occurs first. Hytrol’s sole obligation under this warranty shall be to repair or replace, at Hytrol’s option, FOB-Jonesboro, AR, any part or goods proving defective within the terms and period of this warranty. Buyer must provide Hytrol immediate written notice of the claimed defect, including a description of the goods, the defect, and the date of its discovery. Hytrol reserves the right to inspect the part or goods at the buyer’s location. Buyer shall bear responsibility for the cost of labor and other charges for removal of defective part or goods.
Hytrol’s obligation does not extend to failure or damage due to abuse, neglect, accident, improper repair, maintenance, installation or adjustment, exposure to corrosive or abrasive material, operation under any degree of dampness, or alteration or modification by persons other than Hytrol.
HYTROL MAKES NO WARRANTIES, EITHER EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. HYTROL EXPRESSLY DISCLAIMS THE IMPLIES WARRANTIES OF MERCHANTABILITY AND FIRNESS FOR A PARTICULAR PURPOSE. Hytrol shall not be liable for failure of the goods to comply with federal, state, or local laws, or for incidental or consequential damages.
IMPORTANT NOTE: In the event of motor failure, please contact the nearest authorized service center of the motor manufacturer. The warranty on the motor may be voided if the motor is tampered with or disassembled by anyone other than the authorized representative of the motor manufacturer.
For Warranty Replacement:
Please contact Bastian Solutions Customer Service regarding request to return defective Hytrol products. All replacements need to be within the warranty period. Submit a description of the reason they need to be replaced along with product serial number and part number.
A Customer Service Representative will issue the Return Goods Authorization to the person requesting the return. All returns will have to be prepaid freight.
Parts returned will be inspected to determine if they are defective. Once that determination is made, a credit will be issued.
For Return Goods, Not Defective:
Returns of Hytrol products to Bastian Solutions will be authorized if they are stock parts or stock 24 hour gravity conveyor. Returns will have to be within a 60 day period after shipment, no credits will be issued after the 60 day period.
A request should be submitted to Bastian Solutions Customer Service for the Return Goods Authorization. Please indicate the reason for needing to return the product with the part number and serial number. A Customer Service Representative will issue the Return Goods Authorization to the person requesting the return. All returns will have to be prepaid freight.
These returns will be inspected for accuracy of the return as well as condition. After inspection, determination will be made to the restocking charge (30% minimum).
A credit will be issued upon completion of the return by one of our Customer Service Representatives.