Privacy Policy

Summary

• Bastian Solutions takes protecting your privacy very seriously. We collect your personal information because it helps us deliver a superior level of customer service.
• Bastian Solutions takes precautions — including administrative, technical, and physical measures — designed to safeguard your personal information.

Why We Collect Personal Information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services. Additionally, your personal information helps us keep you posted on the latest product announcements, services and software updates, special offers, and events that you might like to hear about. Our website is not intended for use by those under the age of 16, and we do not knowingly collect, use, process or otherwise disclose information about children under the age of 16.

What Information We Collect

Categories of personal information we collect. The types of personal information we obtain about you depends on how you interact with our website and use our services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. In the past twelve (12) months, we have collected the following categories of personal information:

• Identifiers and information about you, such as name, address, e-mail address, telephone number, or any other identifier by which you may be contacted;
• Commercial information, such as services purchased, order information and information relating to your use of our services (such as, product serial numbers, factory order numbers, and date of purchase);
• Communications, such as email communications and information relating to a support or service issue;
• Financial information, such as payment card information when you purchase any of our services;
• Market information, such as information regarding your occupation and your industry;
• Internet or other similar network information, such as IP address, browser type and version, type of device you use, operating system version, and device identifier, geographic location, pages you view, how you got to our website and any links you click on to leave our website, metadata and user behavioral metrics about your use of our website and emails we send to you (including clicks and opens), metadata about how you interact with our website;
• Protected classification information, such as residency and work permit status, race, gender, and ethnicity in connection with your employment or potential employment with us;
• Employment information, such as work history, technical skills, educational background, professional certifications, licensing and registrations, language capabilities, training courses attended, salary history and expectations, performance appraisals, and letters of recommendation;
• Government identifiers, such as Social Security Number, driver’s license number, passport number; and
• Applicant information, such as information on your resume or contained in an employment application, including references, employment history, training, or educational history.

Information you provide to us. We may collect personal information about you when you directly provide it to us while using or interacting with the website. You may elect not to provide this information, or register, but doing so may prevent you from using or accessing the website’s full features. If you use a bulletin board, product review board, or chat room on our website you should be aware that any information you share is visible to other users. Personal information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. We strongly encourage you not to provide any personal information in this type of environment. Additionally, we are not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, Bastian Solutions will collect that information from your interaction and the information will become publicly available.

Information we collect automatically. As you use our website, we may use technologies that collect certain information about you automatically. To do this, we may use different technologies that give us information about how you access and use our website. For more information, please see our “Cookies and Other Technologies” section below.

Information we collect from other sources. We may also collect information that is provided to us about you from our third-party service providers, affiliates, customers, and partners, including our marketing, conference, and advertising partners and social media networks. We may also collect information about you from publicly available sources.

How We Use Information

We may use your personal information:

• To respond to any request you have made, including for information and/or products;
• For auditing and market research purposes;
• For our marketing efforts (including monitoring website traffic), including to keep you informed about existing and new products;
• To provide you with customer support;
• To resolve problems and disputes with the services;
• To improve the services and our products;
• To protect the security and integrity of the services;
• To monitor compliance with and enforce this Privacy Policy and any other applicable agreements and policies;
• In connection with the job application or interview process and to evaluate you for potential employment at Bastian (including background checks, application evaluation, and employment verification);
• To prevent fraud and otherwise protect our business;
• To notify you about changes to the services and any products we offer;
• In any other way we may describe when you provide the information; and
• To fulfill any other purposes for which you provide it or offer your consent.

Cookies and Other Technologies

As is standard practice on many corporate websites, our website uses “cookies” and other technologies. Information collected through cookies and other technologies include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends and traffic patterns, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We may also use cookies and other technologies to (i) help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there;(ii) to make sure that our online advertising is bringing customers to our products and services; and (iii) to customize your experience and provide greater convenience each time you interact with us.

Cookies. We think it is important that you understand cookies. A cookie is a small text file that is sent to your browser when you access a website, including the services. We and the third parties described below may use session cookies. A session cookie is available only during the course of the browser session; the information is not sent to or stored on a computer’s hard drive. Closing the browser or logging off will invalidate the session cookie. You also have the choice to enable a persistent cookie, which will remember your login information each time you visit the website.

Web Beacons. “Web beacons” or “tracking pixels” are electronic images, tags or scripts that allow a website to access cookies and among other things, help track general usage patterns of visitors to a website. Web beacons can recognize certain types of information, such as cookies, time and date of a page view and a description of the page where the web beacon is placed. We and the third parties described below may use web beacons to compile information regarding your use of the website.

Email Tracking. In some of our email messages we use a “click-through URL” linked to content on the Bastian Solutions website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

Your Options. When accessing our website, you will have the option to opt-in to certain optional cookies. However, necessary cookies may be served without opt-in. Further, you can also disable the use of cookies by our website. However, please note that certain features of the Bastian Solutions website will not be available or may not function properly once cookies are disabled. Information on deleting or controlling cookies can be found at www.aboutcookies.org. Further, if you prefer not to enable cookies, we would be glad to service your needs offline by calling:1-317-399-1955 (ext. 4525).

When We Disclose Your Information

We will disclose your personal information to any other person as specified at the point of collection and as otherwise set out in this Privacy Policy. We may also disclose your personal information as you direct us to or where you have consented to such disclosure. We may also share your personal information to comply with any court order or legal obligation, including responding to any lawful government or regulatory request, or if we believe disclosure is necessary to enforce or protect our rights, property, or safety, or that of our users or third parties. We may disclose, and have disclosed in the past 12 months, personal information to the following third parties:

Sale and Sharing of Personal Information

Bastian Solutions takes your privacy very seriously; so, we want to be transparent about our practices. When you interact with our website, we may use, or authorize third-party partners and service providers to use, cookies, web beacons and similar technologies to improve your experience with us. Our sharing of your personal information in this way may constitute “selling”, “sharing”, or “targeted advertising” under California law. The term "sale" is broadly defined by the California Consumer Privacy Act and includes sharing personal information for monetary or other valuable consideration.

To the extent that are activities noted above are considered “selling”, “sharing”, or “targeted advertising”, in the preceding 12 months, we have sold or shared the following categories of personal information for the purpose of showing you ads about our services and products:

• Identifiers
• Internet or other similar network activity

To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by clicking on the “Do Not Sell or Share My Personal Information” link on our website. You do not need to create an account with us to exercise your opt-out rights.

In addition, some browsers offer you the ability to opt out of the sharing of your personal information by turning on a Global Privacy Control. You can turn on a Global Privacy Control in your web browser or browser extension or by visiting https://globalprivacycontrol.org/. Please see the California Privacy Protection Agency’s website at https://oag.ca.gov/privacy/ccpa for more information on valid Global Privacy Controls. At this time, we endeavor to respond to browser-based opt-out signals sent through the Global Privacy Control.

Your Choices About Our Collection, Use, and Disclosure

You may have certain rights relating to your personal information based on local laws. Depending on where you live and subject to certain exceptions, you may have the following rights:

• Right to Know: The right to request any or all of the following information relating to your personal information we have collected and disclosed, upon our verification of your identity:
  • The categories of personal information we have collected about you.
  • Our business purpose for collecting that personal information.
  • The categories of third parties with whom we disclose that personal information.
  • The specific pieces of personal information we have collected about you.
  • The categories of sources of the personal information we have about you.
• Right to Request Deletion: The right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
• Right of Portability: The right to request a copy of your information in an accessible format.
• The Right to Correct: The right to correct inaccurate personal information that we maintain about you.
• The Right to Opt-Out of the Targeted Advertising, the Sale or Sharing of Your Personal Information, and Profiling in Certain Circumstances:  The right to direct us not to sell or share personal information we have collected about you to third parties for targeted advertising.
• The Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising these rights.
• “Shine the Light”: California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information to a third party for the third party's direct marketing purposes.
• The Right to Appeal: The right to appeal our decision regarding your request within a reasonable time period dependent on applicable law.

Email Opt-Out. You may opt-out of receiving future marketing communications from us any time we request your personal information. You can opt-out by using the unsubscribe process at the bottom of the email or by emailing us at marketing@bastiansolutions.com with “unsubscribe” in the subject line. Further, if you do not want Bastian Solutions to keep you up to date with Bastian Solutions news, software updates and the latest information on products and services please call us toll free at the number provided below and update your personal contact information and preferences.

Exercising Your Rights

To exercise your rights described above, please submit a verifiable consumer request to us by:

• Emailing us at Privacy@Bastiansolutions.com
• Call us at 1-317-399-1955 (ext. 4525)

Only you, or a person that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. If you are making a request on behalf of another person, you must provide written legal documentation that you are authorized to act on behalf of that individual. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom it collected personal information or an authorized representative; and
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We may not be able to fulfill your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. To verify your identity, we may request up to three pieces of personal information about you, and we reserve the right to take additional steps as necessary to verify your identity if we have reason to believe a request is fraudulent. If you do not agree with how we responded to your request, you may ask us to review our decision by contacting us through the above noted methods.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within 45 days of receipt. If we require more time (up to 90 days), it will inform you of the reason and extension period in writing. We will deliver the written response by mail or electronically, at your option. The response We provide will also explain the reasons it cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

How We Protect Your Personal Information

Bastian Solutions takes precautions — including administrative, technical, and physical measures — designed to safeguard your personal information. Please keep in mind that the transmission of information over the Internet and on mobile platforms is not always secure, which means we cannot and do not guarantee the security or confidentiality of any personal information you provide to us. Given this reality, your use of our services, and your decision to provide personal information to us, is at your own risk.

Third-Party Privacy Policies

Please be aware that other web sites when accessed through our site may collect personally identifiable information about you. The information practices of those third-party web sites linked to Bastian Solutions website are not covered by this Privacy Policy.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect material changes in the manner in which we deal with personal information, including complying with law or self-regulatory standards, or for business purposes. We encourage you to review it regularly. Your continued use of the services and our website after we make changes is deemed to be your acceptance of any changes.

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