24/7 Support Package
Support is provided 24/7 for a full year following an initial Bastian Solutions system implementation.
Our support program provides around the clock assistance, 24 hours a day, seven days a week, for mission critical operations.
Bastian understands your sense of urgency with your business and our support program is structured with this in mind. Support provides a primary, secondary, and tertiary contact, all from a single toll free phone number which is manned around the clock. These contacts are intimately familiar with your system and will provide immediate response if a problem occurs.
One advantage of Bastian's support program is that once engaged Bastian's support technicians will train system experts at your site to ensure the highest reliability and uptime. In an emergency these Bastian certified system operators will have already developed a relationship with the Bastian support line technicians. In our many years of experience we have discovered that this relationship plays once of the most critical roles in quickly identifying and resolving system issues.