Support Services offered
Support is offered for a full year following project implementation. Support provides around the clock assistance, 24 hours a day, seven days a week, for mission critical operations. Bastian understands your sense of urgency with your business and the Support agreement is structured with this in mind. Support provides a primary, secondary, and tertiary contact, all from a single toll free call number which is manned around the clock. These contacts will be intimately familiar with your system and will provide immediate response if a problem occurs. Bastian trains system experts at your site to ensure the highest reliability and uptime. These certified Bastian system operators are the designated personnel to call the Bastian support line and assist in identifying and resolving system issues.
Bastian offers many different services such as delivery and assembly of parts, product maintenance and repairs, customer training, troubleshooting, and upgrades. Our guarantee is that we respond quickly and professionally with any inquires that you may have. Bastian also offers Maintenance & Service Contracts which are available monthly, quarterly, bi-annually, and annually.
Some of the typical maintenance services that we perform include: