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Exacta Software Support & Training

 
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Exacta Software Support & Training

Bastian Solutions provides customers with essential support functions, including around-the-clock access to technical specialists and an online support portal for reporting, tracking and resolving issues.
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To Report Issues Contact Our Support Team:

North America
 

Critical Issues Customers may report critical issues by calling

 1-800-905-4147

 

Asia / Pacific
 

Phone: + 91 80 - 6616 7800/01
Email: asapindiasupport@bastiansolutions.com.
** Answers to all technical inquiries in English

Non-critical Issues

Please report non-critical issues by emailing customer support at support@bastiansolutions.com.
Or log in to our support portal to report non-critical issues online.

Features & Benefits:

  • Support for all technical inquiries.
  • Prioritization handling of emergency situations.
  • Priority case handling—All calls received from active support registrants are handled prior to those call received from non support customers.
  • Continuity of operations - Immediate access to a knowledgeable after sales support staff to quickly resolve software related issues and maintain system up time.
  • Software escrowing—Your source code is sent to an off site facility for safe keeping in the event of a major catastrophe.
  • Bastian expertise on 3rd party components—Access to additional Bastian resources in controls, networking, server configuration, database administration, etc. to supplement your own resource.
  • Free software upgrades—Free product updates to new releases of the Bastian software.
  • Discounted rates for software enhancements and add-ons.
  • Support for products that are no longer available.
  • Fast and competent network of specialists.
  • Personal support for all technical inquiries.

Software Training

Bastian Software Solutions offers comprehensive training to get associates/employees rapidly up-to-speed to effectively execute their jobs using the Exacta Suite. Training is customer-specific and features end-user enablement using a surplus of proven teaching methods

Our Technical Trainers are involved throughout the entire project;  from the initial Functional Specification Document (FSD) phase, to the development/quality assurance, and finally product implementation. This ensures that our Technical Trainers can provide full support and training at both the business process level and end-user operations level.

Available Training Formats Include:

  • On-site Classroom Training
  • Hands-On Operations Training in the Warehouse
  • Operational Consulting Studies to ensure optimum operational productivity at a Supervisor/Manager Level

Questions?

Contact a logistics consultant for more details on our warehouse management system.

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