I have had the good fortune to have succeeded in the material handling equipment (MHE) industry for more than 27 years now, and during my time in the industry, I have worked with a wide range of customers. Most of them have been excellent partners in the purchasing process; however, some have made the process a bit difficult, resulting in numerous re-quotes and many wasted engineering hours. This not only resulted in frustration for me, but more importantly, frustration and wasted time for them.
To avoid those issues and facilitate the process for both parties, here are some basic tips on how to be an excellent material handling equipment partner:
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