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Black Friday Prep: Peak Season Trends

November 06, 2020
Although 2020 has been an unpredictable year with unprecedented commerce demands, this year worldwide ecommerce sales have already increased by 18% more than last year. That’s $3.5 trillion USD, according to Shopify. And, it’s expected to nearly double by 2023 to more than $6.5 trillion. Chances are that planning was already underway to shift processes to accommodate for the expected growth in ecommerce before the COVID-19 pandemic hit. However, the state of the world during the pandemic greatly shortened the time frame in which updates and changes needed to be made. Companies everywhere scrambled to quickly pivot based on their unique situations.

Staffing For Peak Season: What Went Wrong?

February 11, 2020
If your operations hired additional staff over peak season and it was still a struggle to keep up, these factors could have been overlooked in your planning process.
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