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30 Years of Industry Experience: Creating a Strong Foundation for Improved Kaizen Processes

January 27, 2021
Coronavirus (COVID-19) has penetrated every industry and forced changes throughout. Business processes have required accelerated reviews for the safety of the workforce and to adjust to changes in consumer demand. Supply chain and logistics has been in the spotlight with concerns about how shipments will get from one location to another, replenishment changes due to ecommerce trend acceleration, and demands for same day deliveries. This leads to process and management decisions. 2020 was a year of uncomfortable but necessary process change. Paralleled with new year’s resolutions and facing the “new normal” discussions, business around the world are working to have a more planned outlook with a better understanding of how to react and adjust. What aspects of your business processes should you protect and what do you change?

Lean Six Sigma Part II: Do You Know What Your Customers Want?

January 20, 2011
As an officer in the U.S. Air Force, I was responsible for the phase inspection of our bomber aircraft. The team took the aircraft down for inspection, repairs, and preventative maintenance of safety-of-flight and mission-critical items. Our maintenance group commander, a colonel, constantly challenged our quality assurance (QA) pass rates on phase inspections. The goal was 96 percent, and on average, the unit hit that mark. "Not good enough," the colonel kept saying month after month. Read More >>
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